Terms and cancellation policy

Quotes

Every quote is personalised and based on the details and any photos you provide. Each quote shows the date it's valid until. If your vehicle's condition is noticeably different on the day, we'll talk to you before doing any extra work. You can choose not to have the extra work done, and we'll carry out the work you were quoted for.

Bookings

Bookings are available Monday to Friday, in a morning session (8am to 12pm) or an afternoon session (1pm to 5pm), one vehicle per session. A booking is confirmed once you accept your quote and choose an available day and session. For fleets, we arrange the sessions with you after you accept your quote. Mobile detailing is available on request across most of the Perth metro area.

Payment

Payment is through Square: either an invoice emailed to you, or by card on the day using our EFTPOS machine. Stoney's Elite Detail is not registered for GST, so quotes don't include GST. ABN 88 202 459 833.

Cancellation policy

• Free changes with notice. You can cancel or move your booking at no cost if you tell us at least 24 hours before your session starts.
• Late changes and no-shows. If you cancel or move a booking with less than 24 hours' notice, or the vehicle isn't available at the booked time and place, we may charge a late cancellation fee of up to 25% of your quoted price. This covers the session we kept free for you.
• If we need to reschedule. If we have to move your booking, for example because of weather that makes a mobile detail unsafe or impractical, illness or equipment problems, we'll contact you as soon as we can to find a new time. You'll never be charged when we reschedule.
• How to cancel or change. Call 0458 811 873, or email Kaiden@StoneysElitedetail.comKaiden@StoneysElitedetail.com.

Nothing in these terms limits your rights under the Australian Consumer Law.